Return Policy
Thank you for shopping with gimmix. We want you to be completely satisfied with your purchase. Please review our return policy below, which varies depending on the type of product you’ve ordered.
Print-on-Demand Products
Most of our products are made-to-order through our print-on-demand partners. Because each item is uniquely created specifically for you, we cannot accept returns or exchanges for:
• Wrong size ordered
• Wrong colour ordered
• Change of mind
• Minor variations in print placement (tolerance of 0.5″ for direct-to-garment products)
Damaged Products or Manufacturing Errors
We stand behind the quality of our products. If you receive a damaged item or there’s a manufacturing error, we will provide a free reprint or full refund if you contact us within 30 days of delivery.
To request a reprint or refund:
1. Email us within 30 days of receiving your order
2. Provide your order number
3. Include photo or video evidence as specified below
4. If multiple items with the same design are affected, please provide a photo or video showing all affected items together in one frame
Important: There is no need to return the damaged product to us.
Photo/Video Evidence Requirements
To facilitate a quicker resolution, please provide the following evidence based on your specific issue:
| Issue | Required evidence |
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-centre, etc.) | A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, EMB, and AOP products, there is a tolerance of 0.5″ (1.27 cm) for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) | A clear photo of the received product being measured according to the measurements provided in the size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1.5” (3.81 cm) for most adult garments. |
| An issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed. |
| Delivery-related product damage | A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
| Reprinted item has the same issue as the original item | A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |
Delivery Issues
If your order was not successfully delivered:
• Reprint: Available with an additional shipping charge
• Partial refund: Available as an alternative to reprinting.
Studio-Printed Paper Goods
Our greeting cards and other paper goods are printed in-house at our studio.
Returns & Exchanges
We accept returns on studio-printed paper goods within 14 days of delivery if you received the wrong item.
To initiate a return:
1. Contact us within 14 days of receiving your order
2. Provide your order number and a photo of the issue
3. We will provide return instructions and a prepaid shipping label if applicable.
Once we receive and inspect the returned item, we will issue a refund to your original payment method or send a replacement.
Non-Returnable Paper Goods
We cannot accept returns on paper goods if:
• The item has been used, written in, or personalised
• You simply changed your mind about a non-defective product.
If you have any questions or concerns about your order, please reach out to us:
• Email: hello@gimmix.com.au
• Response Time: We typically respond within 1-2 business days.
Quality Commitment
At gimmix, we take pride in delivering high-quality products. But things happen so if something isn’t right, we’re here to make it right. Your satisfaction is our priority.
Thank you for supporting our small business!
This policy applies to all orders placed through gimmix. We reserve the right to update this policy at any time. Any changes will be posted on this page.
Questions
If you have questions about this Returns Policy, please contact us.
Email hello@gimmix.com.au
gimmix ABN 24 557 560 021
Last Updated: 4 December, 2025